Refund Policy
Effective Date: July 16, 2026
At Postural Wireless Bra, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. Returns requested or received after this 30-day period will not be accepted.
2. Condition of Returned Items
To be eligible for a refund, your item must be:
- Unused and unworn.
- In its original packaging, with all tags attached.
- Free from any signs of wear, washing, or damage.
Items that do not meet these conditions may be subject to a partial refund or refusal.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@posturalwirelessbra.com with your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item. Please do not send items back without an RMA number, as they may not be processed.
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories and tags. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided with your RMA instructions.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain items are non-returnable for hygiene reasons or due to their nature. These include:
- Hygiene products (e.g., intimate apparel if removed from sealed packaging, unless defective).
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
Please check the product description carefully before purchasing.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@posturalwirelessbra.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for damaged or defective items.
8. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item on our website.
9. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@posturalwirelessbra.com.